tech parters diagram
Fai clic per ingrandire l’immagine

Citrix and other Virtual Desktop Interface (VDI) technologies are key enablers of remote working at the time of social distancing. They allow for seamless access to applications and services employees consume in the office. In this new norm, productivity and customer satisfaction are executed from employees’ homes but user experience remains paramount for both employees and customers. Here are some of the challenges your organization may be facing delivering application services over VDI:

  • The sudden move to all remote work causes shifts in the ingress/egress traffic patterns into the data center. Citrix ICA, EDT, and other VDI transports are extremely sensitive to latency that may result from high bandwidth utilization and poor QoS allocation. The network, especially VPN gateways, must be closely monitored to ensure they are meeting the demands of remote workers.
  • The VDI infrastructure was not designed for this sudden shift in users and could be strained. Visibility into the performance of VDI infrastructure ensures that metrics and KPIs are available for both capacity planning and troubleshooting complex problems.
  • Since the remote-to-datacenter connection of every remote worker’s network connection is different, there is a need for an objective measurement of VDI performance and underlying applications its serves to effectively maintain and troubleshoot the entire service chain. While objective user-experience analysis is a recommended action under normal circumstance, it is imperative in the remote-worker era to provide a basis for fault isolation and optimal utilization of IT operations staff.

La soluzione NETSCOUT

Grazie alla piattaforma di garanzia dei servizi NETSCOUT implementata nel data center e al margine, forniamo visibilità per:

two men and a woman reviewing a document

VDI Performance

Assure remote workers who depend on a VDI solution enjoy acceptable performance when accessing application services by quickly pinpointing bottlenecks. NETSCOUT provides visibility into the VDI transports such as Citrix ICA and the interaction of infrastructure components that deliver it including hypervisors, servers, configuration database, license servers, and storage.

Technology Partner: Citrix ›

two men reviewing data on a computer screen

performance delle applicazioni

Maintain quality performance of applications delivered through VDI interface. NETSCOUT helps troubleshoot issues across the entire complex service deliver chains in VDI environments from applications tier to end-user device as well as automatically and continuously test and collect application performance data from end-user perspective.

Business Assurance Solutions ›

man adjusting wires on large network interface box

Prestazioni di rete

Maintain quality performance of applications delivered through VDI interface. NETSCOUT helps troubleshoot issues across the entire complex service deliver chains in VDI environments from applications tier to end-user device as well as automatically and continuously test and collect application performance data from end-user perspective.

Real-Time Monitoring ›

Computer with nGeniusPULSE Software

(Objective) User Experience Measurement

In the new remote work paradigm, every employee home to data center is affected by their choice of internet provider, tier of service, physical location, and age and class of home networking equipment, and even their relative location to their WiFi routers. NETSCOUT’s nGeniusPULSE, deployed as a software-based agent on Windows or Linux machines such as laptops, servers, or virtual machines (VM), continually tests and collects application performance information from predetermined locations back to the data center. Tests, which can be performed even when the user is not active, to catch problems early, can reveal issues related to wi-fi, internet carriers, VPN or applications. nGeniusPULSE provides analysis for:

  • Lavoratori a casa e in remoto: Verificare l'accesso alle applicazioni aziendali in loco ed esterne, la connettività di rete e la disponibilità verso la VPN
  • Within the Enterprise: Monitor performance and availability of applications, VDI services, the WAN and VPN 
  • Outside the Enterprise: Validate accessibility from worldwide cloud locations for any dependencies that may exist there

nGeniusPULSE ›

Delivering Your Remote Workers High Quality User Experience Over Citrix and VDI Services

NETSCOUT assures performance of the complex VDI service delivery chain that starts with application, databases and the DVI infrastructure in datacenter or cloud, travels over corporate and retail consumer networks, and end with home-based worker’s device and WiFi connection.  The result – even when issues do occur, you will benefit from a lower mean-time-to-detect (MTTD) and ultimately reduce mean-time-to-repair (MTTR).

nGeniusONE service dashboard grid
Fai clic per ingrandire l’immagine

Contact us today to protect your VDI service chain.

Programma una demo